Location: St. Louis, MO (USA)
Position Type: Full-time
Team Leader POSITION SUMMARY
Manages and directs the operations of interpreting services, and supervises the interpreters within that language group. Not exempt from managing other language groups when necessary.
- Company-paid professional interpreter training
- Opportunities for advancement and professional growth
$0 – $0 per hour
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assign interpreters for scheduled appointments and coordinate appointment times according to the number of interpreters available and the number of requests per day. All requests need to be scheduled (pending, not unfilled in online system) at least 72 business hours ahead of time
- Keep up-to-date information regarding changes in interpreter availability, phone numbers and addresses, and advise HR Department of these changes
- Advise Supervisor about the need for certain languages on your team and compile weekly updates on how many appointments were not covered due to lack of interpreters
- When required, call patients daily to remind them of their appointments and confirm they are going to their appointment, as well as advising them that an interpreter will be there for them. If confirming with a patient whose language you do not speak, use an interpreter from your team to confirm with you via a conference call during work hours
- When required, call the facilities daily to confirm each appointment, along with the expected duration and type of appointment
- Check incoming faxes for necessary pre-authorization requirements, re-fax requests requiring authorization and give requests to appropriate Team Leader
- Answer incoming calls, take messages if the staff is not available to take calls, or team leader that answered the call cannot solve the problem Refer clients to other agencies when needed Handle calls and on-site requests when interpretation is needed
- Provide support to assigned interpreters when they encounter difficulties with their appointments, such as double-booking, patient no show, cancelled appointment, or transportation issues (car breaking down, traffic, etc.)
- Make appointments for patients and create new appointments in online system when necessary
- Collect interpreters’ timesheets in a timely manner It is the responsibility of each Team Leader to collect all timesheets according to the deadlines
- Will need reliable transportation
- Train and shadow new interpreters and complete evaluations on all interpreters
- Seek continuous education with available trainings and seminars related to your work
- Assist other staff members when necessary, and perform other duties as requested
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- Excellent interpersonal, written and verbal communications skills
- Exude extreme professionalism through appearance, attitude, punctuality and posture
- Eligibility to work for any U.S. employer
- Work experience in language-related fields such as teaching or language assessment preferred
- Experience in relevant areas other than interpretation (e.g. healthcare, legal) is a plus
- Will need reliable transportation
- Willing to do screening including TB test, drug test,and FBI background check
- Complete Immunization Records
- LAMP is an Equal Opportunity, Affirmative Action Employer
Will work on establishing a communication link between individuals communicating with non-signing health care and social service providers by providing direct interpretation that preserves the verbal and emotional content of the speaker’s statements. This person will also address cultural and social issues that may impact care and service and provide both parties with information needed to ensure complete understanding.
Must be able to act as a team player with rest of LAMP staff in order to accomplish the workload as it comes into the office.
SKILLS & ATTITUDES REQUIRED FOR SUCCESS IN JOB
Well-organized professional, with the ability to multi-task. Must have the ability to work well with people from diverse cultural and professional backgrounds and must be comfortable working in demanding situations.
Our interpreting and translation work makes a wealth of necessary services accessible to both Limited English Proficient (LEP), deaf, and hard-of-hearing individuals. These services, along with our additional education and training opportunities, strengthen the capacity of other organizations to meet the needs of the diverse populations they serve. The partnerships we provide together with local institutions are life-giving and, in some circumstances, life-saving.
LAMP is a nonprofit organization and part of Catholic Charities Foundation of St. Louis. Proudly serving our region by providing high-quality, professional language access services for more than 25 years. Learn more about our history and work on our about us page.