Remote Interpreter

Position summary

As a remote interpreter for LAMP’s network of Independently Contracted Interpreters, you are responsible for handling video or telephone calls on-demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Fluency in the target language and English and skilled in the associated cultural dynamics
  • Provide effective video or telephonic remote interpreting
  • Answer inbound calls in a timely manner
  • Provide superior customer service
  • Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
  • Adhere to all policies and procedures, including professional interpretation protocols and industry-specific best practices
  • Complete training(s) and participate in ongoing Quality Assurance monitoring

KNOWLEDGE & EXPERIENCE REQUIREMENTS

  • Ability to read, write and speak the target language at a native level fluency.
  • Proficient in both English and the target language vocabularies typically used in formal, consultative, and casual modes of communication
  • Exude extreme professionalism through appearance, attitude, punctuality, and posture
  • Ability to render precise, accurate interpretations without omissions or additions.
  • Ability to remain impartial in all situations relating to both patient and provider.
  • Ability to correctly provide culturally necessary information as needed.

SKILLS & ATTITUDES REQUIRED FOR SUCCESS IN JOB

  • Excellent communication, organization, and interpersonal skills. Must have the ability to work well with people from diverse cultural and professional backgrounds and must be comfortable working in demanding situations.
  • General computer skills and knowledge of MS Suite / Office programs.
  • Landline phone access for sound quality
  • An interpreting space that is quiet, secure, and free from outside noises
  • Languages: Proficient Language Requirement (all languages)

EXPERIENCE:

  • 1 – 2 years of translating or interpreting experience required.
  • Experience working in a hospital or medical setting is strongly preferred.
  • Education Certification Preferred:
  • At least a high school education, Bachelor’s Degree preferred
  • Certified or working towards certification: CCHI or NBCMI
  • 40 Hour Medical Interpreter Training I.E (Bridging the Gap, Cross-Cultural, The Community Interpreter, etc.)
  • Eligibility to work for any U.S. employer

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