We understand that some of our services put our interpreters into contact with private and sensitive information. One of our highest priorities is making sure your right to privacy is never in jeopardy. It is our policy as well as the Catholic Charities’ policy that all records, documents, and exchanges are to be kept confidential.
Each staff member or volunteer is required by both state and federal regulations to sign a confidentiality agreement. That agreement protects any and all client interactions written, electronic, or oral. Any breach of this agreement in any way is considered a violation of agency policy.
All Client Records are kept confidential. Client Records shall not be released to any individual or entity except in accordance with written Agency procedure, including its Notice of Privacy Practices. All services provided to the Client must be documented in the Record, dated and signed by the Staff person responsible.
Catholic Charities Archdiocese of St. Louis and its Federation of agencies must protect the confidentiality of information for all individuals served. Staff and volunteers have an ethical, moral and legal obligation, as required by federal and state regulations, to adhere to confidentiality policies of the Catholic Charities Federation. A client’s right to privacy is of high priority. Any unauthorized disclosure of confidential information in written, electronic, or oral form is considered a violation of agency policy. Violations of this policy could result in monetary fines and disciplinary action, including possible termination of employment.
The internal business affairs of the Agency and of the Federation, particularly confidential information on employees, customers, suppliers, and clients, represent records that each employee has a continuing obligation to protect. Also, state and federal law protect the confidentiality of certain Agency and Federation records.
Information designated confidential is to be discussed with no one outside the Agency or Federation, and only discussed internally on a “need to know” basis. Employees also have a responsibility to avoid the unnecessary disclosure of non-confidential matters about the Federation, the Agency, its clients, its customers, and suppliers. None of this is intended to impede normal communications or relationships; rather, it alerts employees to an obligation to use discretion to safeguard all Agency and Federation matters and interests.